Location: Dublin 2
Other locations: Primary Location Only
Requisition ID: 1722691
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Your Key Responsibilities
We are seeking a seasoned Tech Delivery Lead with a proven track record in delivering multi-channel solutions across various customer and CRM systems. The ideal candidate will be responsible for leading the delivery of technology solutions that enhance customer engagement through multiple channels, ensuring that projects are completed on time, within budget, and to the highest quality standards.
- Lead the delivery of complex multi-channel technology solutions, ensuring alignment with business objectives and integrations across customer platforms.
- Manage the end-to-end delivery process, from requirements gathering and solution design to development, testing, deployment, and post-launch support.
- Collaborate with cross-functional teams, including business stakeholders, product managers, architects, developers, and QA analysts, to define project scope, goals, and deliverables.
- Develop and maintain detailed project plans, including resource allocation, timelines, and budget tracking.
- Serve as the primary point of contact for project status, risk management, and issue resolution.
- Ensure the application of best practices in project management, software development lifecycle (SDLC), and Agile methodologies.
- Facilitate communication and collaboration between internal teams and external vendors or partners.
- Provide technical leadership and guidance to the project team, fostering a culture of continuous improvement and innovation.
- Have experience operating in a fast paced, multi-vendor environment.
- Conduct regular project reviews and report on progress, challenges, and successes to senior management and other key stakeholders
- Stay abreast of the latest trends and developments in customer solutions to inform strategic decisions and project direction.