Location: Dublin 2
Other locations: Primary Location Only
Requisition ID: 1722699
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Your Key Responsibilities
We are seeking a highly skilled and experienced Business Analyst with an expertise in Channels and mobile technology and a strong background in CRM (Customer Relationship Management) solutions. The ideal candidate will be adept at understanding business needs, defining requirements, and analysing complex processes to implement effective channel strategies and solutions that enhance customer engagement and drive business growth.
- Conduct thorough analysis of existing processes and systems, identifying areas for improvement and integration with customer and digital channel solutions.
- Collaborate with cross-functional teams to identify and prioritize business requirements for channel strategies, including sales, marketing, and customer service.
- Develop and prioritise detailed EPICs, user stories, and functional specifications to guide the development and implementation of channel solutions.
- Serve as a liaison between business stakeholders and technical teams, ensuring clear communication and understanding of requirements and objectives.
- Support the design and implementation of channel solutions using CRM platforms, ensuring alignment with business goals and compliance with industry best practices.
- Facilitate user acceptance testing (UAT) and provide support during the rollout of new features and enhancements.
- Provide training and documentation to end-users to ensure successful adoption of new channel solutions and processes.
- Have experience in using collaboration tools like confluence and JIRA
- Manage and prioritize the backlog of channel / mobile enhancements and work closely with the project management team to ensure timely delivery of solutions.