Location: Dublin 2
Other locations: Primary Location Only
Salary: Competitive
Date: Feb 24, 2026
Job description
Requisition ID: 1622484
At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
Business Analyst – Financial Services Consulting – Channels and Mobile – Senior Consultant – Dublin
General Information
Location: Dublin
Available for VISA Sponsorship: Yes
Business Area: Platforms
Contract Type: Full Time – Permanent
Key Responsibilities
We are seeking a highly skilled and experienced Business Analyst with an expertise in Channels and mobile technology and a strong background in CRM (Customer Relationship Management) solutions. The ideal candidate will be adept at understanding business needs, defining requirements, and analysing complex processes to implement effective channel strategies and solutions that enhance customer engagement and drive business growth.
- Conduct thorough analysis of existing processes and systems, identifying areas for improvement and integration with customer and digital channel solutions.
- Collaborate with cross-functional teams to identify and prioritize business requirements for channel strategies, including sales, marketing, and customer service.
- Develop and prioritise detailed EPICs, user stories, and functional specifications to guide the development and implementation of channel solutions.
- Serve as a liaison between business stakeholders and technical teams, ensuring clear communication and understanding of requirements and objectives.
- Support the design and implementation of channel solutions using CRM platforms, ensuring alignment with business goals and compliance with industry best practices.
- Facilitate user acceptance testing (UAT) and provide support during the rollout of new features and enhancements.
- Provide training and documentation to end-users to ensure successful adoption of new channel solutions and processes.
- Have experience in using collaboration tools like confluence and JIRA
- Manage and prioritize the backlog of channel / mobile enhancements and work closely with the project management team to ensure timely delivery of solutions.
Skills and Attributes Required to Apply for this role:
- Bachelor’s degree in business administration, Information Systems, Computer Science, or a related field.
- Minimum of 5 years of experience with a blue-chip consulting firm as a Business Analyst with a focus on channel strategies and solutions.
- Proficiency in customer and digital platforms like Salesforce and Microsoft platforms, including Dynamics 365, Power Platform, and other related technologies.
- Strong understanding of CRM best practices and industry standards.
- Proven experience in requirements gathering, process mapping, and business process reengineering.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders.
- Experience with Agile methodologies and tools such as Confluence, JIRA or Azure DevOps.
- Relevant certifications in CRM solutions and Business Analysis are a plus.
- Knowledge of data privacy and compliance requirements relevant to multi-channel solutions.
What We Look For
- Someone who is passionate about reaching their full potential and excelling in their career
- Someone with energy, enthusiasm and courage who enjoys solving complex problems and variety in their day-to-day working life
- Someone who enjoys working as part of a community which values integrity, respect, teaming, and inclusiveness
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Join us in building a better working world. That’s Why, EY.
Apply now.
IMPORTANT: Where Agency assistance is required, our Talent Team will engage directly with suppliers. CVs / Profiles should not be shared directly with Hiring Managers. Unsolicited CVs / Profiles supplied to EY by Recruitment Agencies will not be accepted for this role.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.